Enterprise Support

At Binary Systems, We provide help desk outsourcing services to small, medium and large enterprise companies. Your outsourced help desk will give you the freedom to focus on your core competencies while we resolve issues on the front-end, giving your employees or customers a pleasant help desk support experience.

REGIONAL FOOTPRINT

Our Service Desk Centers in multiple countries to answer your questions 24/7. We ensure flexible and clear communication with global users.

PERFORMANCE MEASUREMENT

We believe in data-driven continuous improvement. From speed-to-answer and abandon rates, to first contact resolution and customer satisfaction, we measure our performance and how we can continue refining to keep users well-supported.

SCALABLE SUPPORT

Our Ticketing Management Systems is designed to track user requests continually, allowing us to analyze efficiency and scale our solution to fit your fluctuating business needs.

We Provide These Services

Virtualization

Citrix
VMware
Hyper-V
RedHat Cloud

Cloud Platform

Microsoft Azure
Amazon AWS
Citrix Cloud
Google Cloud

Networking

Routers
Switches
Firewalls
Netscaler

DataCenter

Rack and Stack
Coordinated cable moves
Replacing Faulty Equipment
Relaying status of equipment

Operating Systems

Windows XP-10
Windows Server 2000-2019.
Linux CentOS 6-7
Linux Ubuntu 14-20.

Database

Microsoft SQL
MySQL
MariaDB
PostgreSQL

Hardware

Dell, HP, Cisco, IBM Servers
Storage DAS, iSCSi
Fiber Channel SAN
Network Attach Storage

Hospital Platform

CareLink, CareNavigator, Cerner,
Clario, eClinicalWorks, Epic,
IntelePACS, Medinformatix,
Omnicell, PACS Scan, PowerScribe

Cyber Security

PEN Testing
Security Assessment
Cyber Security Consulting
Network Security Monitoring

ERP

Oracal NetSuite ERP
SAP
Odoo
Scoro
SYSPRO

24/7 and 24/5 Support

Covrage Area for Onsite: Singapore, Malaysia, China, Dubai, Qatar, Turkey and Pakistan.